Privacy policy

This section is dedicated to our cookie management policy on the website http://bijouterieitalienne.com. [Please note that you can control at any time the cookies you consent to share on the website of Bijouterie Italienne by clicking on the ‘Cookie Management’ button at the bottom of each page. The list of third parties for which information is collected can also be found there.] 

If you have any questions regarding these personal data protection principles, please do not hesitate to contact our Data Protection Officer. 

Name: Gabrielle Ruscon 

Title: Marketing Director 

Email address: gabrielle@bijouterieitalienne.com 

Bijouterie Italienne places particular importance on the processing, confidentiality, and security of your personal data.

The purpose of this privacy policy is to provide you with clear, simple, and comprehensive information about how we process the personal data you provide to us or the data we may collect while you visit our website, how it may be transferred to third parties, as well as your rights and options regarding the control of your personal information and the protection of your privacy. Unless otherwise stated at the time of collection, this Privacy Policy does not govern any other information or communication that may recommend Bijouterie Italienne to our affiliated retailers.

Bijouterie Italienne a corporation whose headquarters is located in Montreal, Quebec, Canada, H2S 1K8 (hereinafter, "Bijouterie Italienne"), controls the personal data collected on the website http://bijouterieitalienne.com in accordance with the regulations applicable to personal data, particularly the regulation concerning the protection of natural persons with regard to the processing of personal data and the free movement of such data, (hereinafter, the "GDPR").

I. Types of information collected.

Personal data is all information concerning an identified natural person or a natural person who can be directly or indirectly identified by an identification number or by one or more elements specific to him, such as his name, his first name, his date birth, customer number, order number, photo, etc. 

II. When may we collect your personal data?

We may collect your personal data when you:

  • create a customer account on our website, or in our stores;
  • order products on our website;
  • we allow you to track your location;
  • make purchases in store;
  • use our online services, such as chat;
  • agree to receive marketing communications from us by email, telephone, internet notifications, SMS or mail, as you choose;
  • respond to surveys or satisfaction questionnaires based on your customer experience;
  • interact with our company through its official social media page or when we suggest you reuse content that you have published on a social network;
  • contact our customer service;
  • send requests for information to our company;
  • participate in an event organized by us or our partners;
  • enter a contest, sweepstakes or other promotion;
  • browse the Internet using cookies or other similar technologies or when you click on advertisements for our products.

III. What personal data can we collect?

(i) As part of the services we provide, we may collect certain data from you using electronic forms on our website, in certain stores, for different purposes (see section IV for the list of purposes treatment).

The information we may collect includes:

  • Your identity;
  • Your contact details (e.g. your email address);
  • Your personal preferences regarding the products we sell or when using our website (e.g. language);
  • Information regarding your orders, their tracking and your purchase invoices;
  • Information you may provide to us for our customer service;
  • Your bank details if you place an order on our website;

Important: your banking details are encrypted on our third-party servers. Payments are processed via a secure payment platform, requiring additional verifications, to ensure the security of purchases made on the site http://bijouterieitalienne.com and fight against fraud. The details you provide about your credit card when you place an order are always encrypted before being transferred using a Secure Socket Layer (SSL) protocol.

The personal data essential to Bijouterie Italienne are marked with an asterisk on all personal data collection forms on our website, and in some stores. If you do not fill in these mandatory fields, Bijouterie Italienne will likely not be able to respond to your request and/or provide you with the requested services. Other information is optional and allows us to better understand you and improve our communications and services regarding you.

(ii) We may also collect certain data generated by your purchases of products and services, whether online or in-store, in particular information regarding the amount and type of your purchases.

(iii) Finally, we may collect information about the use of our website, in particular about your navigation (pages viewed, clicks on links, etc.). Some of this information may be collected using cookies placed in your Internet browser when you browse our website. For more information on cookies, see point III of this policy.

If you apply for a job with our Company through our website, we may collect the following information:

  • Your identity;
  • Your contact details;
  • Your CV / resume;
  • Your cover letter / application

IV. For what purpose is your personal data collected and used?

Bijouterie Italienne processes your data for:

  • allow you to create a customer account on our website and in our stores;
  • manage your access to your customer account on the Internet;
  • log in to external third-party applications, for example when you create an account using an external application such as Facebook, Instagram, LinkedIn, Pinterest, Podium, Snapchat, YouTube or Twitter;
  • process and manage your online orders and their delivery;
  • record purchases made at our counters and in our stores;
  • secure online transactions, prevent fraud, payment incidents and manage debt recovery (see our terms and conditions for further details);
  • manage customer relations regarding any requests for information or complaints you may make to us via our website, customer service or social media pages;
  • manage and optimize your customer experience by improving our knowledge of our customers;  
  • offer appropriate and tailor-made services, particularly when we improve our products and services;
  • organize statistical analyzes to develop management, measurement and reporting tools to adjust and improve our sales, marketing and manufacturing of products;
  • subject to your consent, send you information about our offers, news and events by the means of communication of your choice;
  • contact you about contests or sweepstakes you enter through our website or apps;
  • manage your participation in any events for which you have registered; 
  • manage possible applications for positions online.

V. The section Rolex

When you browse the Rolex section of our website, some cookies are controlled by Rolex SA, applying the following cookie policy.

Cookie management

VI. What legal grounds justify the processing of your data?

Bijouterie Italienne handles your personal information:

  • to honor the contract agreed upon between you and Bijouterie Italienne, to manage your access to your customer account and to process and track your orders; 
  • as part of its legitimate interest for the objectives of marketing management, the security of its digital media (websites, applications, etc.) and to combat fraud;
  • when you have accepted the processing of your data, in particular for the purposes of managing our commercial prospecting, and your browsing data through cookies, etc.

VII. Who do we communicate your personal data to?

Your personal data is processed by the staff of Bijouterie Italienne. We ensure that only authorized personnel within Bijouterie Italienne have access to your personal data when necessary for managing our business relationships or fulfilling our legal obligations.

We may also share your personal data with:

  • subcontractors, such as:
    • providers of hosting and site maintenance services and suppliers of our electronic solutions for collecting personal data at counters and in stores;
    • payment service providers;
    • anti-fraud service providers;
    • logistics service providers;
    • marketing solutions service providers;
    • providers of commercial prospecting and communication services on social networks;
    • customer service providers;
    • event organization service providers;

Finally, Bijouterie Italienne may be required to share your personal data with third parties to meet its legal, regulatory, or treaty obligations, or to respond to requests from authorized legal authorities.

VIII. Transfer of data abroad

Some recipients of your personal data may be located abroad, particularly outside the European Economic Area.

All data transfers outside the European Economic Area are subject to appropriate safeguards, including contractual, technical and organizational safeguards, which comply with applicable regulations for the protection of personal data.

IX. How long do we keep your data?

The legal retention periods defined by Bijouterie Italienne comply with the recommendations of the Office of the Privacy Commissioner of Canada and/or the legal obligations covering Bijouterie Italienne.

X. What are your rights and how can you exercise them?

Under current regulations, in particular the GDPR, you have the right to access and rectify your personal data, to request that they be erased, to object to their processing for legitimate reasons and to obtain limitation or portability, to the extent these terms are applicable.

You can exercise these rights directly with Bijouterie Italienne by sending a request to info@Bijouterieitalienne.com.

If at any time you no longer wish to receive details regarding our offers, information and events, you can unsubscribe by using the hyperlink provided for this purpose in each message we send you.

You can also file a complaint with the Office of the Privacy Commissioner of Canada. 

XI. Contact details of the Data Protection Officer (DPO) and your right to lodge a complaint

For any questions regarding the collection and processing of your data by Bijouterie Italienne, you can contact the Data Protection Officer of Bijouterie Italienne by sending a request to info@Bijouterieitalienne.com.

Information on cookie management

This section is dedicated to our cookie management policy on the website. http://bijouterieitalienne.com

It has been designed to provide you with information about the origin and use of the browsing data processed when you use our website, as well as your rights.

What is a witness? 

When you use our website, we may, at your option, place a text file on your device (computer, smartphone or tablet) via the web browser.
This text file is a witness. Throughout the validity or registration period, it will allow Bijouterie Italienne to identify your terminal during each of your visits.  
Only the entity issuing the cookies is able to read or modify the information they contain.
You will find below information regarding the cookies that may be placed on your device when you visit the pages of the website http://bijouterieitalienne.com either by Bijouterie Italienne or by third parties, as well as about the means that may allow you to delete or refuse the installation of these cookies.

What is the purpose of the witnesses sent to  http://bijouterieitalienne.com

There are several types of witnesses, some of which are issued directly by Bijouterie Italienne and its service providers, while others may be published by third parties.

I. Witnesses issued by Bijouterie Italienne and its service providers

Different types of cookies may be placed on your device while you use our website.

(i) “Essential” Cookies

These cookies are essential for navigating our website, in particular for the operation of the ordering process. 

Deleting these cookies may cause problems navigating the website and prevent you from placing an order.

These witnesses are also necessary to monitor the activity of Bijouterie Italienne.

"They can be installed on your terminal by Bijouterie Italienne or by its service providers."

(ii) “Analysis and Personalization” Cookies

These cookies are not essential for browsing our website, but they can help you, for example, to carry out more efficient searches and optimize your purchasing experience, while allowing us to better target your needs, improve our offers and to optimize the functioning of our website.

(iii) “Advertising” cookies

Cookies may also be used for advertising purposes. These cookies ensure that the advertisements you see are most relevant to you. 

What is the point of seeing special offers and advertisements tailored to your browsing preferences?  

The objective is to present you with the most relevant offers and advertisements. Cookie technology allows us to display, in real time, the content most suited to your interests, inferred based on your browsing history on our website. 

The interest you show in the content displayed on your device when you visit a website often determines the advertising resources of that site, which allow it to provide its services, often offered for free to users. You certainly prefer to see offers and advertisements that are relevant to you, rather than content that holds no interest for you. Similarly, Bijouterie Italienne and its advertisers want their offers and advertisements to be presented to Internet users who are likely to be interested. 

Important information if you share your device with other users

If your terminal is used by several people or when the same terminal is equipped with several browsers, we cannot be certain that the services and advertising sent to your terminal will correspond to your use of the terminal, and not to that of a other user. 

In this case, the sharing of the use of your device with others and the decision regarding the cookie settings of your browser are determined by your own choice and are your sole responsibility.

II. Witnesses published by third-party companies

The publication and use of cookies by third parties on our website is subject to the privacy policies of those third parties.

These cookies are not essential to use our website.

On our website we may include third party computer applications that allow you to share content from our website with others, to tell others that you have visited our website or to let them know about your opinion about the content of our site. This particularly concerns the use of the “Share” and “Like” buttons which appear on social networks such as Facebook, Twitter, Instagram, Pinterest, etc. 

The social network that provides these application buttons may identify you using this button, even if you have not used it while browsing our website.

In fact, this type of application button can allow the social network in question to track your navigation on our website, simply because your account on said social network is activated on your terminal (a session is open) while you are using our website. 

We do not control the way in which social networks collect information about your browsing on our website and that which is associated with the personal data they hold.

We invite you to read the privacy policies of social networks to learn more about the purpose, particularly advertising, of any browsing information that they may collect through these application buttons. These privacy policies should allow you to exercise your choices regarding these social networks, including by changing your account settings.

Visit the websites of the aforementioned social networks for more information on their privacy policies.

III.   Managing cookies placed in your web browser

You can decide whether or not to authorize the installation of cookies on your terminal.

By using the privacy browser extension available on our website, or by changing your browser settings, you can choose whether or not to accept the installation of cookies on your device at any time, simply and free of charge.

(i) Choices offered to you via the cookie acceptance management tool

The cookie consent management tool allows you to choose which cookies can be installed on your device, except for essential cookies, which are necessary for browsing and placing orders on http://bijouterieitalienne.com, and for managing the activity of Bijouterie Italienne.

If you do not wish for Bijouterie Italienne to install certain or all cookies, you can express your choice through the cookie acceptance management tool, which is accessible from the cookie information banner that appears the first time you use our website.

(ii) Choices offered by the browser privacy extension

The browser privacy extension allows you to choose which cookies can be installed on your website, except for essential cookies that are necessary for browsing and placing orders on http://bijouterieitalienne.com, and for managing the activity of Bijouterie Italienne.

If you do not wish for Bijouterie Italienne to install certain or all cookies, you can express your choice through the cookie acceptance management tool, which is accessible from the cookie information banner that appears the first time you use our website.

(iii)The choices offered to you by your browser (i.e. Internet Explorer, Safari, Firefox, Google Chrome, etc.).

You can adjust your browser settings as you wish, so that cookies are (a) accepted and stored on your device, or (b) refused. 

has. Acceptance of cookies

If your browser is configured to accept the saving of cookies on your device, cookies integrated into the pages and content you have viewed will be automatically saved on your device. 

b.Refusal of witnesses

You can configure your browser to:

  • be regularly asked whether you wish to accept or reject cookies before a cookie is stored;
  • systematically refuse the recording of cookies on your terminal.  

Important: any adjustments you make to your browser settings regarding the acceptance or refusal of cookies may modify your Internet browsing and your conditions of access to certain services requiring the use of these cookies.  

For example, by refusing certain essential cookies, you may no longer be able to place orders on our website. 

If you choose to refuse the saving of cookies on your terminal or if you delete cookies already saved, we decline all responsibility regarding the possible consequences in terms of degradation of the performance of our services resulting from the fact that we will no longer be able to save or consult the cookies required in terms of performance and which you have refused or deleted. 

How to exercise your choice, depending on your browser 

Settings may vary between browser types. Details are usually found in your browser's help menu. We therefore invite you to consult your settings to find out your choices regarding cookies.