Official Retailer Montreal

HAMILTON

Combining Swiss precision with the pioneering American spirit, Hamilton watches are a symbol of authentic craftsmanship. Found in film, aviation, and on the wrists of enthusiasts, they are distinguished by their timeless design and exceptional reliability.

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      FAQs

      All Hamilton watches are made in Switzerland and benefit from the prestigious SwissMade label, a guarantee of quality, watchmaking expertise and precision.

      To guarantee the authenticity of your watch, purchase it exclusively from an official Hamilton retailer , such as Bijouterie Italienne, an official distributor since 2008. Each watch comes with its international warranty card. You can explore our iconic collections for men and women, including:

      • Intra-Matic – Watches with a revisited vintage design, elegant and timeless
      • Jazzmaster – Classic and sophisticated models, perfect for all occasions
      • Khaki Field – Robust and sporty watches, inspired by the military world
      • Khaki Aviation – Technical watches dedicated to aviation enthusiasts

      We invite you to book an appointment in store to try on the models, compare sizes, and benefit from personalized advice from our experts. All Hamilton watches available at Bijouterie Italienne can also be ordered through our secure online store .

      Bijouterie Italienne guarantees secure, fast and reliable delivery for all Hamilton watches purchased online.

      By ordering from us, you benefit from:

      • The guarantee of authenticity of every Hamilton watch
      • Official Hamilton after-sales service provided by our team
      • A transparent and clear returns and exchanges policy

      For more information on deadlines, fees and conditions, see our full policy here .

      Yes, Bijouterie Italienne can order an original Hamilton strap for you through a special order with the brand. To guarantee perfect compatibility with your watch, we will ask you to provide the model reference number (visible on the case back or on the warranty card). In some cases, the serial number may also be required. We invite you to make an appointment and visit our store with your watch and its documents so that we can advise you and place the order for you.

      We recommend a complete overhaul of your watch every 3 to 5 years, depending on the model and conditions of use.

      Bijouterie Italienne handles all your Hamilton watch servicing, repair, and maintenance requests directly, performed by our qualified watchmakers in accordance with the brand's standards. Some simple procedures, such as battery replacement for quartz watches, can also be carried out directly in the store.

      Yes, depending on the model. The water resistance rating is indicated on the case back (e.g., 5 bar, 10 bar, etc.). Water resistance is not permanent and should be checked annually, especially if the watch is exposed to water.

      Important advice:

      • Always push the crown in or screw it in tightly.
      • Do not use the push buttons underwater.
      • Rinse the watch with clean water after contact with salt or chlorinated water.

      The battery typically lasts between 2 and 5 years. If the second hand jumps at 4-second intervals, this indicates that the battery is nearing the end of its life.

      Bijouterie Italienne can replace your battery. Book an appointment here to take advantage of this service.

      • Case: soft, dry cloth
      • Steel or rubber bracelets: soapy water + soft brush
      • Dry thoroughly after cleaning

      Absolutely avoid:

      • Chemical products (perfume, solvents, detergents)
      • Extreme temperatures
      • Powerful magnetic fields (speakers, electronic devices)

      Hamilton offers three types of movements:

      • Quartz (battery-powered)
      • Automatic (recharges with wrist movements)
      • Manual winding mechanical

      The movements are developed in collaboration with ETA and specially designed for Hamilton.

      Hamilton watches come with a 2-year international warranty covering manufacturing defects.

      For any warranty claim, it is essential to present:

      • The Hamilton international warranty card, stamped and signed
      • Proof of purchase issued by Bijouterie Italienne

      Furthermore, for any service, repair or warranty request, the following information is required:

      • The reference number (identifying the model and its characteristics, for example Jazzmaster, Khaki Field, Ventura)
      • The serial number, unique to each watch

      This information allows for accurate tracking that complies with Hamilton standards.