FAQs
Yes. Bijouterie Italienne has been an official Frédérique Constant distributor in Montreal since 2013. All Frédérique Constant timepieces sold in store and on our site are 100% authentic and come with their official certificate and the brand's international warranty.
We recommend purchasing your watch only from an authorized retailer, such as Bijouterie Italienne. Every Frédérique Constant watch comes with a certificate of authenticity and an international warranty. If you have any doubts, our team can assist you and, if necessary, have the watch verified through the official Frédérique Constant network.
The serial number is engraved on the back of the watch case. It is also included on the documents provided at the time of purchase.
Frédérique Constant watches come with a 2-year limited international warranty, provided that it was properly activated when purchased from an official retailer.
- For watches purchased before April 21, 2025: a completed and stamped certificate of authenticity is required.
- For watches purchased from April 21, 2025: the warranty must be activated via the QR code on the eWarranty Activation & Benefits card at the time of sale.
Our in-store team will guide you and ensure that all conditions are met.
Yes. As an official Frédérique Constant retailer, Bijouterie Italienne takes care of your watch and provides all necessary servicing and repairs. Our specialized service department carefully assesses each watch and carries out work in accordance with the brand's standards.
Entrust us with your timepiece for maintenance, servicing or any repair, and benefit from personalized, professional and reliable support.
In most cases, yes. However, parts availability may vary depending on the model and its rarity. We invite you to visit our store so our team can assess your watch and advise you.
Frédérique Constant recommends a complete service every 4 years. This overhaul involves cleaning, lubricating, and adjusting the movement to ensure accuracy, longevity, and reliability.
It is important never to adjust the date between 8 PM and 4 AM, as this could damage the movement. Make this adjustment outside of these hours.
Clean the case and strap regularly with a soft cloth. Avoid contact with perfumes, lotions, and chemicals. Observe the water resistance guidelines. Store your watch in a dry place, away from sunlight.
A leather strap typically lasts between 1 and 3 years, depending on use and exposure to moisture. To prolong its lifespan, avoid water and extreme conditions.
Yes. Bijouterie Italienne can order genuine Frédérique Constant bracelets and earrings, tailored to your model. Our team will help you choose the right size and style.