Warranty Watches and Jewellery

Watch Warranty

Watch Warranty Duration and Conditions

Bijouterie Italienne will provide after-sales service for each branded watch sold on our website for a period of 2 to 5 years from the date of purchase. Please refer to the specific conditions according to each brand.

What Is Covered by the Warranty

Watches showing signs of abnormal gain or loss of time, or failing to keep accurate time, will be serviced under our warranty programme.

What Is Not Covered by the Warranty

This limited warranty does not cover any damage where there is evidence of excessive wear, or if the watch is used under conditions that exceed the manufacturer’s water-resistance guidelines. Indirect and incidental damage is not covered by this warranty or by any implied warranty.

  • Damage resulting from water or moisture exposure.
  • External wear resulting from normal daily use.
  • External damage to the product. This includes any damage resulting from wear to the watch case, crystal/glass, watch strap, bezel, screws, crown/stem, finishes, clasps/buckles, or any other physical damage to the watch.
  • Defects caused by external force, improper use, or any accidental damage occurring from dropping or striking the watch.
  • Any stone or gem lost or missing from the exterior of the watch or from the watch dial.
  • Any external modifications or repair attempts by third parties will void the warranty.
  • Any damage occurring if the watch is used in conditions that exceed the manufacturer’s water-resistance guidelines.
  • Watches labelled as water-resistant are equipped with a screw-down crown. The crown must be properly screwed in at all times to prevent water damage inside the case through the stem. Water damage is not covered by the Bijouterie Italienne warranty or by any other manufacturer.

Warranty Duration by Watch Brand

The warranty for each watch begins on the date shown on the proof of purchase.

Discover the specific warranty durations by brand:

Rolex: 5-year warranty
Tudor: 5-year warranty
TAG Heuer: 2-year warranty
Grand Seiko: 5-year warranty
Baume & Mercier: 2-year warranty
Frédérique Constant: 2-year warranty
Gucci Watches: 2-year warranty
Hamilton: 2-year warranty
Tissot: 2-year warranty

Jewellery Warranty

Jewellery Warranty Conditions

The Bijouterie Italienne jewellery warranty covers only manufacturing defects verified and confirmed by our quality-control technicians during the warranty period, as indicated below for each brand.

What Is Not Covered by the Warranty

The warranty does not cover damage caused by misuse, accidents, incidental events, natural alterations, or anything resulting from wear or modifications due to normal use of the jewellery. The warranty is void for any jewellery that has been worked on by unauthorised workshops; in such cases, Bijouterie Italienne reserves the right not to carry out the requested repairs.

Warranty Duration for New Jewellery by Brand

The warranty begins on the date shown on the proof of purchase. The specific warranty durations by brand are as follows:

Diamond jewellery*: 1-year warranty
Gucci Jewellery (18K): 1-year warranty
Gucci Silver: 1-year warranty
Pomellato: 2-year warranty
Messika: 2-year warranty
Marco Bicego: 1-year warranty
dinh van: 2-year warranty
FOPE: 2-year warranty
Ippolita: 1-year warranty

*Maintenance of Diamond Jewellery During the Warranty Period
A free inspection and cleaning every 6 months is required to keep the diamond jewellery warranty active.