Shipping, Return, and Exchange Policy

 

At Bijouterie Italienne, we strive to provide a seamless shopping experience. Below are our shipping, return, and exchange policies to ensure clarity for our valued customers.

Shipping Policy

  • Processing Time: All orders are processed within 2-5 business days. Custom or personalized items may take longer, and you will be notified of the expected delivery time upon order confirmation.
  • Shipping Costs: Shipping fees will be calculated at checkout and depend on the destination and weight of the package. Free shipping may be available for orders above a specified amount, which will be noted during checkout.
  • Delivery Time: Delivery times vary depending on the destination. Domestic deliveries typically take 3-7 business days, while international deliveries may take up to 10-20 business days.
  • Tracking: Once your order has been shipped, a tracking number will be provided via email for you to monitor your shipment.

Return Policy

  • Eligibility: You have 30 calendar days from the date you received your item to request a return. Items must be unused, unworn, and in their original condition with all packaging and documentation included.
  • Non-returnable Items: Custom or personalized pieces, sale items, and gift cards are not eligible for return.
  • Return Process:
    • Contact our customer service to initiate a return.
    • Ship the item back using the instructions provided. The customer is responsible for return shipping costs unless the return is due to a defect or error on our part.
    • Once the returned item is received and inspected, we will notify you of the approval or rejection of the return. Approved returns will be refunded within 10 business days.

Exchange Policy

  • Defective or Damaged Items: If your item arrives damaged or defective, please contact us within 7 days of receipt to arrange an exchange or refund.
  • Exchanges: Exchanges are allowed within 30 days for items in their original condition. Please follow the return process and specify that you would like an exchange.
  • Shipping for Exchanges: Customers are responsible for shipping costs unless the exchange is due to a defect or error on our part.


For any questions or concerns, please reach out to our customer service team at info@bijouterieitalienne.com.